PDF Editor: The PDF editor doesn't respond when the user wants to open the editor.

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    Asked on March 22, 2019 at 12:44 AM


    I was just trying to decide whether to sign up for a paid plan, so I was creating a test form and PDF document to see if it would work for my needs.

    When I try to create a PDF document from this form (link below), the PDF editor appears to load, and then the page goes completely blank. I had the same thing happen in two different browsers.  

    Can you advise me on best solution?  I am so hoping to make a decision about this program.  Thanks much for your help.

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    Answered on March 22, 2019 at 03:11 AM

    I am sorry for the trouble caused to you. Have you solved this problem already? I did check your form and the PDF form does display the form fields correctly. Please check the screenshot below:


    Do you mean to say that when you added PDF form, it did not display any form fields? Do get back to us on this and we will report it to our backend team.

    We will wait for your response.

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    Answered on March 22, 2019 at 06:51 AM

    Thank you for the prompt answer. 

    Here's round #2 at trying to explain the problem. When I attempt switching from editing an online form to PDF editor two things happen. First it gives me the PDF editor page trying to create the PDF form. However, nothing shows up minus the three dots showing it's working. Next it goes to a completely white screen. 

    Thanks for any help you can give me. 

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    Answered on March 22, 2019 at 07:14 AM

    Our apologies for the inconvenience that caused to you.

    I have checked your account and form in order to investigate to issue. I was not able to replicate an issue as my colleague.

    However, I have tested the issue with different devices and browsers. I was able to replicate the loading issue.

    That is why I have escalated this issue to our development team for further investigation. You will be notified when the issue is resolved. You can follow the update via this thread.

    Thank you for your patience.

    If you need any further assistance, please let us know.

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    Answered on April 24, 2019 at 10:24 AM

    We're sorry for the inconveniences and late response. It should be solved now.

    If you have further issues please let us know.