Signature widget not working

  • Profile Image
    asrobin
    Asked on March 22, 2019 at 03:11 AM

    I put the signature widget on my form and filled out the form and then went through practice form but signature did not come through, did I do something wrong? Please help. Thanks https://form.jotform.com/90790330300142



    This is a re-post of a comment on How to Add an E-Signature to Your Form

  • Profile Image
    seven
    Answered on March 22, 2019 at 03:47 AM

    Hi,


    As I see, this is a duplicated version of your previous thread in here


    As our support team has sent you a test submission and did not face such issue in signature widget, I have cloned your form and tested it as well. I have done a test submission and it seems signature widget works fine in online form and downloaded Pdf. 


    1553239955Untitled.gif


    You may face this issue if you haven't set signature field as "Required" for previous submissions. If this issue still persist, feel free to contact us.