Online Form Keeps Freezing

  • TCS2019
    Asked on March 22, 2019 at 10:57 AM

    My online form keeps freezing and crashing my browser. This happens on both updated Chrome and Firefox browsers. When the page finally loads (5 minutes later) I cannot even enter any values in the field. Not sure what the issue is. Is engineering able to speed things up? I really need to start using this form ASAP.

    Jotform Thread 1769239 Screenshot
    Page URL: https://form.jotform.com/83603795619165
  • BJoanna
    Replied on March 22, 2019 at 12:42 PM

    I tested your form and I was able to replicate the issue you reported. I was also able to replicate it on my cloned form. 

    The issue is related to the Auto Fill feature. If you disable it the form will start to work. The form will still be a bit slower, but that is related to the number of form fields and conditions. 

    If you want to allow your users to save the form and continue later, you should use the session method feature.

    How to Save Forms and Continue Later