Error in embedding PDF file

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    Asked on March 22, 2019 at 12:03 PM

    I am trying to upload a PDF file into the form using PDF Embedder.  This one particular file will not upload.  It says Error- Failed to load PDF document.  I have tried other PDF's and they loaded fine.  What could be wrong with this file?

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    Answered on March 22, 2019 at 01:34 PM

    May we know if you can open the PDF file in acrobat?

    If its possible, can you please share to us the PDF file? You may send the PDF file to our support email at

    Kindly use the thread number as the subject 1769312, example:support forum-1769312.

    Looking forward for your response.

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    Answered on March 22, 2019 at 03:43 PM
    I figured it out. It was the file name that was holding it up. Thanks.