notification email not sending to multiple recipients

  • PattieMathison
    Asked on March 22, 2019 at 12:27 PM

    Under my account there is a survey titled "Recognize a WZ employee". When a survey is completed I set up an email notification to be sent out to 34 people, however the notifications are not being received.  When tested, it appears to be working as it should, but again nothing is being sent out to the group of people listed as email recipients. Is there something I'm doing wrong?

    Jotform Thread 1769324 Screenshot
  • Richie JotForm Support
    Replied on March 22, 2019 at 1:43 PM

    I have checked your notification email and it seems you have 34 email recipients.

    notification email not sending to multiple recipients Image 1 Screenshot 30

    Do note that there is a limit of 10 recipients per notification.

    You would have to create another notification email and add another 10 recipient.

    notification email not sending to multiple recipients Image 2 Screenshot 41

    Snippet from this guide:https://www.jotform.com/help/39-Send-Notifications-to-Multiple-Recipients

    Hope this information helps.

    Please give it a try and let us know if you have further questions.

  • PattieMathison
    Replied on March 22, 2019 at 2:43 PM
    Thank you! The information is VERY much appreciated.
    Pattie Mathison
    Wicklander-Zulawski & Associates, Inc.
    800.222.7789 x111 | 630.324.4280 Direct
    pmathison@w-z.com | www.w-z.com
    ...