I login to my account and all my forms are missing

  • jumpingymkids1
    Asked on March 22, 2019 at 2:39 PM

    I login to my account and all my forms are missing. What is going on? This is really messing up my summer camp sign ups. I can’t get in touch with anyone

  • Welvin Support Team Lead
    Replied on March 22, 2019 at 3:56 PM

    I'm sorry, but I tried looking for logs of the forms, but I cannot find one. Do you have the URLs of the form? Please share, and we'll check further. 

  • jumpingymkids1
    Replied on March 22, 2019 at 4:06 PM

    When I logged in my forms were gone!! All of them. This is very upsetting. I paid for the membership and when I tried to login my password has been changed. 

  • jumpingymkids1
    Replied on March 22, 2019 at 4:43 PM
    www.jgkrocks.com
    Looks like someone changed my password. I'm very concerned that I've been
    hacked. This needs to be handled immediately. I've never had a problem with
    jotform.
    ...
  • Nik_C
    Replied on March 22, 2019 at 6:38 PM

    The account email is JGK@jumpingymkids.com, do you have access to that email?

    If you do, you can log in/do a password reset and receive password reset link to that same email address.

    Let us know if you were able to log in.

    Thank you!

  • jumpingymkids1
    Replied on March 22, 2019 at 7:22 PM

    Hi,

    Thanks! I got in. I think I created two other accounts by accident. I don't know what happened.

    Thank you so much!