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jumpingymkids1Asked on March 22, 2019 at 2:39 PM
I login to my account and all my forms are missing. What is going on? This is really messing up my summer camp sign ups. I can’t get in touch with anyone
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Welvin Support Team LeadReplied on March 22, 2019 at 3:56 PM
I'm sorry, but I tried looking for logs of the forms, but I cannot find one. Do you have the URLs of the form? Please share, and we'll check further.
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jumpingymkids1Replied on March 22, 2019 at 4:06 PM
When I logged in my forms were gone!! All of them. This is very upsetting. I paid for the membership and when I tried to login my password has been changed.
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jumpingymkids1Replied on March 22, 2019 at 4:43 PMwww.jgkrocks.com
Looks like someone changed my password. I'm very concerned that I've been
hacked. This needs to be handled immediately. I've never had a problem with
jotform.
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Nik_CReplied on March 22, 2019 at 6:38 PM
The account email is JGK@jumpingymkids.com, do you have access to that email?
If you do, you can log in/do a password reset and receive password reset link to that same email address.
Let us know if you were able to log in.
Thank you!
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jumpingymkids1Replied on March 22, 2019 at 7:22 PM
Hi,
Thanks! I got in. I think I created two other accounts by accident. I don't know what happened.
Thank you so much!