Do you have phone or chat support?

  • boldinary
    Asked on March 22, 2019 at 5:46 PM

    Hi,

    Having trouble locating this info.

    Do you have any phone or chat sales support? 
    And if/once we sign up, is there any phone or chat support?

    Thanks,

  • Jed_C
    Replied on March 22, 2019 at 8:56 PM
    Sorry, but we currently do not offer live support via phone. For chat support, it is available only from Monday to Friday (9AM to 7 PM EST).
     
    You can also send to us your concern via email at support@jotform.com if its not too urgent.
     
    If you have questions, feel free to make them here in the forum. Cheers! 
  • Berenpop
    Replied on March 26, 2019 at 7:25 AM

    I have a paid version. Cannot see chat window.

  • AndrewHag
    Replied on March 26, 2019 at 9:08 AM

    I'm sorry, but the chat is open based on the number of support questions in our forum and the number of supporters connected. It's currently disabled, but someone might connect soon. Please refresh your page to see the chat icon.

    Also, we can help you here. Do you have any issue with your form? Do you need help with your account? 

  • Berenpop
    Replied on March 26, 2019 at 9:43 AM
    Hi Andrew,
    https://form.jotformeu.com/Berenpop/contact-formulier
    In my form I want people to choose from some images.
    [image: image.png]
    after clicking one of the images I want to go to a serie of new images (not
    present yet)....and after clicking one of the series I wannt to lead them
    to a specific question.
    [image: image.png]
    Is you can see 5-6-7 (images) cannot be selected.
    Is it possible to use the URL to go to a specific question within the for?
    What will be the syntax?
    [image: image.png]
    I cannot see {} fieldnumber or ID or whatever it is called.
    https://form.jotformeu.com/Berenpop/contact-formulier
    *Berenpop_tegels**_**en**_**sanitair**_**BV**_**1977-2019 *
    webshops *_*-*_*showroom
    *_*-*_*openingstijden
    *_*-*_*contact
    *_*-*_*tegelcollectie
    *_*-*_*Facebook

    Op di 26 mrt. 2019 om 14:08 schreef JotForm :

    ...
  • Alan_D
    Replied on March 26, 2019 at 11:18 AM

    To avoid confusion, your question will be answered in a new thread.