Submission data suddenly got encrypted.

  • think_likeafox
    Asked on March 22, 2019 at 6:04 PM

    hi

    just logged into my account after a while and noticed that all the email addresses in submission are now encrypted where last time i logged on this was not the case. 

    i know that if i download the csv or excel they will be encrypted as well. i need to clear these addresses so that i can continue to receive submissions. 

    if i upgrade will this information that is existing be decrypted or is it lost? 

    how can i continue to maintain a free account without having all the information encrypted? 

    please assist.

    thank you. 

  • Jed_C
    Replied on March 22, 2019 at 10:45 PM

    If you have enabled the encryption then your succeeding submissions will be encrypted. I just want to confirm if all submissions where encrypted or not all?

    Can you please check if your form settings is now showing that encryption is enabled. To check, please refer to the image below.

    Submission data suddenly got encrypted Screenshot 20

    For more information about encryption, please check our guide here https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them.

    Looking forward for your response.