Why am I not receiving email notification of a submission?

Hi there!

I used to get an email notification with the completed form when one is submitted but seems like that has not been the case lately.  Is this something I can reset in the setting to start getting the notification again?

Kindly advise.

Thanks,

Jean

Are you referring to this Form https://www.jotform.com/build/81075752408155?

On checking your form I found that your email notification is in place. From our server logs, I see the email notification for this submission has been sent successfully from our end.

Are you intermittently receiving emails or not receiving any email at all. Try whitelisting our IP address and Domains. I checked the recipient email id in bounce list as well but they are all correctly placed at the JotForm side. Have you checked the notification in your Spam folders

https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains

You may also try setting a custom sender email address.

https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

https://www.jotform.com/help/238-How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert

You may also check the email logs in your profile:

https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

Thanks.