Suspended account

  • Matthew Kondrup
    Asked on March 23, 2019 at 8:15 AM

    My account under username radioman31 is still suspended. Apparently one of my forms asked for cc info. Please unlock the rest of my account 

  • Michelle JotForm Support
    Replied on March 23, 2019 at 9:32 AM

    As I checked, my colleague already answered your concern on this thread - 1763973.

    Unfortunately, we can only lift the suspension on your account if you agree with our terms and allow us to delete the offending fields (credit card information) mentioned by my colleague.

  • Matthew Kondrup
    Replied on March 23, 2019 at 9:40 AM

    I have already done that 3x

  • Michelle JotForm Support
    Replied on March 23, 2019 at 10:17 AM

    I've removed the offending fields on your form and lifted the suspension on your account. Please refrain from making new forms that is against our terms to avoid this kind of inconvenience.

    Try logging in now and let us know if you need further assistance.