Where is the money collected?

  • Profile Image
    SantaSu
    Asked on March 23, 2019 at 07:54 PM

    I used jotform to collect money for baseball camp out on by my league. Everything seemed to be going correctly, but I don’t think any of the payments are being posted to our account or people actually getting charged. I used the form for my son to attend and the charge doesn’t show as withdrawn in my account. 

  • Profile Image
    Kiran
    Answered on March 24, 2019 at 12:35 AM

    I have checked your JotForm and see that the Square account on the form is connected in Test mode which is why the payments may not be displaying in your account. 

    155340185924032019_090322.png

    Please change it to live mode and connect to your Square account. Please note that the payments that you are have already received in Test mode cannot be processed in live mode and the user will need to submit the form again to make the payment. 

    Thanks!

  • Profile Image
    SantaSu
    Answered on March 24, 2019 at 01:43 AM
    Hello,
    I just put it in live mode and tried it again, and the payment didn't go
    through.
    I went in to form and this showed up, what is sandbox?
    [image: image.png]
    ...
  • Profile Image
    Victoria_K
    Answered on March 24, 2019 at 06:16 AM

    Sandbox is a test mode. May I ask if you have reconnected Square account after enabling Live mode as advised? 

    Unfortunately, we have not received the screenshot you might have sent. Please post screenshots following this guide: How-to-Post-Screenshots-to-Our-Support-Forum