Not seeing any submissions ??

  • Einherjar
    Asked on March 24, 2019 at 2:20 PM

    Hi team.

    I have had a form on your service for many years.

    Now the forms shows 5 recent submissions, but I can't retrieve any details?

    Also there was an automatic email forward rule on the submission with a link to images that were included in the form - this email is now only sending me the context of the form, but the link to the images is not working?

    Please help ASAP ?

    Br, Gudmundur.

    Page URL: https://eu.jotform.com/submissions/41226191264348
  • Einherjar
    Replied on March 24, 2019 at 2:23 PM

    Hi again.

    I could find a submission by searching for a word in it - then it suddenly appeared.

    But still the image links are not working.


  • Mike_G JotForm Support
    Replied on March 24, 2019 at 4:03 PM

    Since you are trying to access your form submission from an EU domain, I suggest that you check and make sure that the option under the Europe Datacenter settings in your form is enabled.

    You can find that settings on the Data page of your account — https://www.jotform.com/myaccount/data

    1553457801t16 01 15 Screenshot 10

    I hope this helps. If you have other questions or concerns, please feel free to let us know.