I cannot open the attached PDF of submissions

  • Froydis
    Asked on March 25, 2019 at 5:53 AM

    i just get this error message everytime i try to open  submission. i have cleared my cookies but this hasnt helped1553507505jotform error Screenshot 10

    Jotform Thread 1770676 Screenshot
  • Welvin Support Team Lead
    Replied on March 25, 2019 at 7:34 AM

    Your last form ID is encrypted. Please note that PDF attachment is unavailable for use when encryption is enabled in the form. For form encryption, we highly recommend reading the below guide to know more about its advantages and disadvantages:

    https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

    You are viewing on this form https://www.jotformeu.com/form/90453576554363, right