Encryption key file is blocked by Chrome

  • Profile Image
    Abigail
    Asked on March 25, 2019 at 10:16 AM

    Hello,

    I am trying to make an encrypted form and when I try to download a private key Chrome is blocking it. The error message is, "jotform.key is dangerous, so Chrome has blocked it." Do you know how I can fix this? I tried adjusting my settings so that jotform.com and jotform.key are allowed sites for automatic downloads but it has not fixed the problem. I don't know how to make my own public key.

    Thanks,

    Abby

  • Profile Image
    Jim_R
    Answered on March 25, 2019 at 11:20 AM

    Hello Abby - You're correct. It looks like this was caused by the recent update in Chrome and their security guidelines. Let me forward this to our developers so they can have a closer look. Thanks for reporting this to us.

    For the meantime, a good alternative is to download the .key file using Firefox. You can resume in using Chrome once you have successfully downloaded the file.