Account Downgraded

  • Profile Image
    prixibstage
    Asked on March 25, 2019 at 01:30 PM

    Hello, 

    I just log in my Jot form account and I just saw that you downgraded my account, when I paid in full for Silver Plan for 1 Year. 

    Account  ID  I-YGTEBEPGAH4H.

    Please can somebody tell me why that happend? 

    Thank you, 


    Leo 

  • Profile Image
    Richie_P
    Answered on March 25, 2019 at 02:48 PM

    We are sorry for the inconvenience this may have caused.

    I have checked your account subscription and it seems you are downgraded to Free.

    Checked your account transactions and you have canceled your Bronze monthly with ID- I-2JVF7VMRT2HB on Feb 12, 2019 and your account should be in Silver yearly ID-I-YGTEBEPGAH4H.

    I have upgraded your subscription back to Silver and let us know if you have further questions.

    Thank you.