Account Downgraded

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    Asked on March 25, 2019 at 01:30 PM


    I just log in my Jot form account and I just saw that you downgraded my account, when I paid in full for Silver Plan for 1 Year. 

    Account  ID  I-YGTEBEPGAH4H.

    Please can somebody tell me why that happend? 

    Thank you, 


  • Profile Image
    Answered on March 25, 2019 at 02:48 PM

    We are sorry for the inconvenience this may have caused.

    I have checked your account subscription and it seems you are downgraded to Free.

    Checked your account transactions and you have canceled your Bronze monthly with ID- I-2JVF7VMRT2HB on Feb 12, 2019 and your account should be in Silver yearly ID-I-YGTEBEPGAH4H.

    I have upgraded your subscription back to Silver and let us know if you have further questions.

    Thank you.