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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why do I receive errors with the payment option I added to my form?

    Asked by risingstarca on February 09, 2013 at 06:53 PM

    I have integrated a payment option in my form that I have linked through Authorize.net.  I have all fields filled in with informationa and the credit card information is correct as well.  This is the error I'm receiving when I try to submit my form:

    Error during transaction
    Ship To First Name is required. 

    Please go back and fix this
    Page URL:
    http://www.rscacademy.com/sports-reg--info.html

  • Profile Image
    JotForm Support

    Answered by EltonCris on February 09, 2013 at 10:30 PM

    Hi,

    That's probably because you have set First name as Required on your Authorize.net Form Fields. To fix that, set the First Name as non-required.

    1.  Login to the Merchant Interface ( https://secure.authorize.net )

    2.  Click on Settings and Profile -> Payment Form -> Form Fields

    3.  Uncheck the Required box for the particular field.

    Hope this helps. Thanks!

  • Profile Image

    Answered by risingstarca on February 11, 2013 at 04:06 AM
    New response receivedHI,
    I don’t understand because I want the First Name field to be required. On my JotForm, even when the First Name field is filled in, I’m receiving the error message about the First Name being required. What other information do you have?
    Thank you,
    Roxanne W. Knight
    Rising Star Christian Academy, Inc.
    3115 Heritage Trade Drive, Ste 105
    Wake Forest, NC 27587
    Phone: (919) 562-3461
    Fax: (888) 659-8889
    Web: www.rscacademy.com
  • Profile Image
    JotForm Support

    Answered by EltonCris on February 11, 2013 at 08:21 AM

    Hi Roxanne,

    Thanks for your reply.

    I can't seem to replicate the required first name error anymore however after investigating the case further, I have observed that your form's required validation is not working properly on your page which is caused a by code conflict. I would recommend to re-embed your form using iframe embed code to avoid this problem. Test your form afterwards.

    Please update us. Thanks!