Adobe Sign widget: Activate Signer Flow option is not working

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    Asked on March 25, 2019 at 02:12 PM


    The Abode sign widget demands a countersign even when I deselect the signer flow option in the settings. The form always want you countersign before a copy is sent to the person completing the form.  I want the form to have no countersignature.

    This problem has already been detailed in your forum (by mperuski/Bjoanna on January 17 2019). However, there is no resolution in the response.

    I had used the Adobe Sign widget previously and I did not have this problem. Even forms that did not have this problem before now have this countersign issue.


    Richard Struzik

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    Answered on March 25, 2019 at 04:29 PM

    We are sorry for the inconvenience this may have caused.

    I have tested a cloned version of your form and replicated the issue. It seems the adobe sign widget will always asks for the user to counter sign before submitting the form.

    I have escalated the issue to our back-end team for further investigation.

    They will contact you once updates are available.

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    Answered on March 26, 2019 at 08:56 AM


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    Answered on April 02, 2019 at 10:36 AM

    We are sorry for the inconvenience caused to you. We have updated the widget and the problem has been resolved. Please check out the widget once again and let us know if the issue persists. Thanks for reporting the issue.


    Widget Team