What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Required Profile Picture in Form

    Asked by micahp20 on February 09, 2013 at 07:34 PM

    on my form I have made it requried for the registrants to provude a profile picture of themselves when registering.  However, they are being able to register without providing a profile pic. I need this fixed so that they have to provide a pic.  

    Page URL:
    https://secure.jotformpro.com/form/20640500581947

  • Profile Image
    JotForm Support

    Answered by jonathan on February 09, 2013 at 08:23 PM

    Hi,

    Although I am not able to reproduce this issue on my end(the blank required profile photo field would not allow me to submit the form), I have noted that the form you indicated, had at least 3 completed submissions that do not have the fields filled in.

    I would like to inquire some additional details though to check further.

    Is this form embedded on a website? Can you share to us the URL if it was. One probable reason for this to happen is if there is script conflict on the web page a form is embedded. Usually, using the iframe code embded resolves this conflict. (see guide: -How-to-get-your-Form-s-Iframe-Code)

    Will await your updates.

    Thanks.

  • Profile Image

    Answered by micahp20 on February 11, 2013 at 04:05 AM
    I just forwarded the email to you. I also have this embedded on my google
    website. But the 3 submissions came directly through the link
    www.region9basketball.com
    Then click on region IX camp tab
    Sent from my iPhone
    On Feb 9, 2013, at 6:23 PM, JotForm Support Forum
    wrote:
    New response received
    A new response has been received:
    [image: JotForm]
    Answered by * jonathan *
    Hi,
    Although I am not able to reproduce this issue on my end(the blank *required
    *profile photo field would not allow me to submit the form), I have noted
    that the form you indicated, had at least 3 completed submissions that do
    not have the fields filled in.
    I would like to inquire some additional details though to check further.
    Is this form embedded on a website? Can you share to us the URL if it was.
    One probable reason for this to happen is if there is *script conflict* on
    the web page a form is embedded. Usually, using the *iframe code
    embded
    * resolves this conflict. (see guide:
    -How-to-get-your-Form-s-Iframe-Code
    )
    Will await your updates.
    Thanks.
    View this thread on JotForm Support
    Forum
    Unsubscribe
  • Profile Image
    JotForm Support

    Answered by EltonCris on February 11, 2013 at 07:59 AM

    Hi Micah,

    I just checked the form on your website and it seems to be working fine. Like what my colleague Jonathan mentioned, I can't submit the form leaving the upload field empty. The required validation error prompts as expected when the file upload is left blank, therefore the form works fine without any conflicts.

    I suspect the problem is related to the user browser's javascript being disabled or not functioning properly. The user will be able to bypass the required field checks when their browser's javascript is turned off or disabled which happens in a very rare cases. Unfortunately there's nothing we can do about that. I have also submitted a test submissions without payment with your form and it works fine. I'd suggest to contact these submitters and ask them to submit the files.

    Thank you!