Both Autoresponder & Notification Emails are not working!

  • jazznbluesnclassical
    Asked on March 25, 2019 at 3:48 PM

    Hi,

    I've been able to send test emails for the notification and autoresponder but when I fill out the form neither of them get sent.

    Please help!

    https://form.jotform.com/90835341618156

     

    Thanks

  • jherwin
    Replied on March 25, 2019 at 5:39 PM

    I test submitted your form and I was able to receive both notification and autoresponder, please see screenshot below.

    Notification:
    1553549881notification Screenshot 10

    Autoresponder:
    1553549899sending Screenshot 21

    Your email recipient is not on our bounce list so you should not have problems receiving an email from jotform.

    Could you please check if the email is in your spam or trash folder? Also, please check the guide below for a possible reason why you are not receiving the email notification.

    Guide: Why Am I Not Receiving Email Notifications