Both Autoresponder & Notification Emails are not working!

  • Profile Image
    jazznbluesnclassical
    Asked on March 25, 2019 at 03:48 PM

    Hi,

    I've been able to send test emails for the notification and autoresponder but when I fill out the form neither of them get sent.

    Please help!

    https://form.jotform.com/90835341618156

     

    Thanks

  • Profile Image
    jherwin
    Answered on March 25, 2019 at 05:39 PM

    I test submitted your form and I was able to receive both notification and autoresponder, please see screenshot below.

    Notification:
    1553549881notification.png

    Autoresponder:
    1553549899sending.png

    Your email recipient is not on our bounce list so you should not have problems receiving an email from jotform.

    Could you please check if the email is in your spam or trash folder? Also, please check the guide below for a possible reason why you are not receiving the email notification.

    Guide: Why Am I Not Receiving Email Notifications