My forms are about to be disabled without upgrade and I am having trouble with the payment

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    Jogosikova
    Asked on March 26, 2019 at 05:37 AM

    Hi. I am having trouble with the payment. I got an email saying that my forms will be disabled in a very short time now and I have to upgrade. Which I was trying, but I got an error in the middle of sending my card-payment. What should I do? I cannot have my forms disabled, that would be very very bad!!

    my account: a.adamcova@gmail.com 

    Ive got 5 forms as registration for our event and they are beeing used a lot today! 

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    Jogosikova
    Answered on March 26, 2019 at 05:39 AM

    Ok, it worked now with the third try. 

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    jonathan
    Answered on March 26, 2019 at 07:29 AM

    We apologize for the inconvenience caused. I also reviewed your account/username Jogosikova  and I now see it was upgraded to BRONZE plan.

    You can review the billing details in your my account Billing page https://www.jotform.com/myaccount/billing

    Contact us anytime should you need assistance.