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JogosikovaAsked on March 26, 2019 at 5:37 AM
Hi. I am having trouble with the payment. I got an email saying that my forms will be disabled in a very short time now and I have to upgrade. Which I was trying, but I got an error in the middle of sending my card-payment. What should I do? I cannot have my forms disabled, that would be very very bad!!
my account: a.adamcova@gmail.com
Ive got 5 forms as registration for our event and they are beeing used a lot today!
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JogosikovaReplied on March 26, 2019 at 5:39 AM
Ok, it worked now with the third try.
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jonathanReplied on March 26, 2019 at 7:29 AM
We apologize for the inconvenience caused. I also reviewed your account/username Jogosikova and I now see it was upgraded to BRONZE plan.
You can review the billing details in your my account Billing page https://www.jotform.com/myaccount/billing
Contact us anytime should you need assistance.