JotForm Sheets --> Inbox View: The layout of the printed document is broken.

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    diana
    Asked on March 26, 2019 at 07:44 AM

    The user has reported that when he/she prints a submission on Sheets, the layout of the document was not proper. The user thinks that the old version of the submissions has a better printing layout.

    I have checked the user's form and I was able to replicate the issue.

    I have cloned the user's form and made a test submission on my end. The same view appeared on my end, as well.

    The old version printing layout:

    1553600239Screen Shot 2019-03-26 at 14.3

    The Sheets printing layout:

    1553600258Screen Shot 2019-03-26 at 14.3

     

    The issue on the user's end: (The screenshots were sent by the user.)

    1- The old layout:

    1553600346Form As It Used To Be.jpg

    2- The new layout:

    1553600382Form As It Looks Now.jpg



  • Profile Image
    alinaci
    Answered on March 26, 2019 at 10:37 AM

    @diana, can you try out print settings and report back?

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    diana
    Answered on March 27, 2019 at 02:19 AM

    Hi alinaci,

    I have checked the print settings and the result is the same. In the Inbox, the settings can be changed and the document can be printed properly.

    However, if the user opens the submission on the Sheets and wants to print the document the layout is as above screenshots.

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    Helen
    Answered on April 09, 2019 at 07:59 AM

    Hello Diana,

    It should be fixed now. Print Settings option is available on the JotForm Sheets, too. Please inform the user about changes.

    Thank you,