PDF Editor - Button Checkboxes field results are not showing in PDF

  • lritter
    Asked on March 26, 2019 at 10:35 AM

    This first screen shot shows the form in build mode...

    PDF Editor   Button Checkboxes field results are not showing in PDF Image 10

    This next screen shot is the PDF Editor view. Notice you can not see "Approved"?

    Thank you!

  • David JotForm Support
    Replied on March 26, 2019 at 12:18 PM

    I checked the submission PDF for a clone of the form and the button checkbox options, when selected, are indeed being included:

    1553616987Capture Screenshot 10

    If you are referring to the fillable PDF builder, widgets are not available for use in fillable PDF's:

    https://www.jotform.com/help/312-JotForm-Fillable-PDF-Creator-with-All-Points#Will-My-Amazing-Widgets-Be-Shown-in-the-Fillable-PDF

  • lritter
    Replied on March 26, 2019 at 2:31 PM

    Hi David, 

    I'm not concerned about the fillable PDF builder, but this information is good to know. 

    I'm still not able to see what you see...The following is a screen shot of the PDF in PDF Editor. When I download the PDF, I get the same results - the widget doesn't appear.

    Please go to this URL: https://www.jotform.com/pdf-editor/90844365342156 (I cloned the original form)


    PDF Editor   Button Checkboxes field results are not showing in PDF Image 10


  • Ashwin JotForm Support
    Replied on March 26, 2019 at 3:54 PM

    I am sorry for the trouble caused to you. I did send a test submission in your form and the PDF editor does not display the selected button checkbox answer in submission PDF.

    Have you edited the PDF document and removed the placeholder text? The issue is that you have only added the text field in PDF document but no place holder text. Adding placeholder text in the PDF document will solve the problem. Please check the screenshot below:

    1553629704PDFButtonChekbox Screenshot 10

    When I added a new PDF document in PDF editor, it included the placeholder text correctly. Please check the screenshot below:

    1553629882newPDF Screenshot 21

    Do get back to us if you have not manually removed the button checkbox widget placeholder text form PDF editor and we will escalate it to our backend team.

    We will wait for your response.

  • lritter
    Replied on March 27, 2019 at 9:38 AM

    Thank you for your help!