PDF Editor - Button Checkboxes field results are not showing in PDF

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    Asked on March 26, 2019 at 10:35 AM

    This first screen shot shows the form in build mode...


    This next screen shot is the PDF Editor view. Notice you can not see "Approved"?

    Thank you!

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    Answered on March 26, 2019 at 12:18 PM

    I checked the submission PDF for a clone of the form and the button checkbox options, when selected, are indeed being included:


    If you are referring to the fillable PDF builder, widgets are not available for use in fillable PDF's:


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    Answered on March 26, 2019 at 02:31 PM

    Hi David, 

    I'm not concerned about the fillable PDF builder, but this information is good to know. 

    I'm still not able to see what you see...The following is a screen shot of the PDF in PDF Editor. When I download the PDF, I get the same results - the widget doesn't appear.

    Please go to this URL: https://www.jotform.com/pdf-editor/90844365342156 (I cloned the original form)


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    Answered on March 26, 2019 at 03:54 PM

    I am sorry for the trouble caused to you. I did send a test submission in your form and the PDF editor does not display the selected button checkbox answer in submission PDF.

    Have you edited the PDF document and removed the placeholder text? The issue is that you have only added the text field in PDF document but no place holder text. Adding placeholder text in the PDF document will solve the problem. Please check the screenshot below:


    When I added a new PDF document in PDF editor, it included the placeholder text correctly. Please check the screenshot below:


    Do get back to us if you have not manually removed the button checkbox widget placeholder text form PDF editor and we will escalate it to our backend team.

    We will wait for your response.

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    Answered on March 27, 2019 at 09:38 AM

    Thank you for your help!