Where are my paypal payments?

  • CMITES PTO
    Asked on March 26, 2019 at 10:53 AM
  • David JotForm Support
    Replied on March 26, 2019 at 12:27 PM

    Payments sent through forms would be available from the PayPal account that was entered when setting up the PayPal field.  Your form looks to be set up correctly, check your PayPal dashboard to see if the payments have arrived.

  • cmitespto
    Replied on March 26, 2019 at 12:43 PM
    I checked my dashboard and no payments have arrived.
    Sent from my iPhone
    ...
  • David JotForm Support
    Replied on March 26, 2019 at 1:58 PM

    I didn't see any transaction ID's for the payments.  Were they marked as incomplete and then complete manually?

    https://www.jotform.com/help/135-How-to-View-Incomplete-Payments

    If so, that does not actually process the payment.  If the user closed the payment window after being redirect to PayPal, the payment would be marked as incomplete.  The user would need to resubmit the form in order to send their payment.

  • cmitespto
    Replied on March 26, 2019 at 2:43 PM
    I watched one of the users complete the PayPal transaction.
    Sent from my iPhone
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  • cmitespto
    Replied on March 26, 2019 at 2:43 PM
    The user states that she went to the PayPal website completed the steps and it showed her that it was complete however the payment was not extracted from her account.
    Sent from my iPhone
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  • Victoria_K
    Replied on March 26, 2019 at 4:11 PM

    I see there is now one submission (from today) that contains a transaction ID, so it should be for a completed payment. Have you received this payment? 

    Our standard PayPal integration does not prompt PayPal account verification, so I can only suggest to check if your PayPal email is spelled correctly: How-to-Integrate-Form-with-Paypal-Standard-

  • cmitespto
    Replied on March 26, 2019 at 5:43 PM
    Yes. It was received. Could it be that these payments were made prior to us buying a Subscription. The website said that we get 10 with the free service.
    Sent from my iPhone
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  • jherwin
    Replied on March 26, 2019 at 8:26 PM

    You can receive payments even if your account is in the free plan. I think the payment made to your form is held for 24 hours by PayPal. I'm not sure in your case, but if the PayPal account is newly created and has not been verified, the transaction will always be reviewed by PayPal.