Customer not able to submit payment

  • dssledge1
    Asked on March 26, 2019 at 3:16 PM

    Customer is not able to enter card info only name 

    Page URL: https://aglamsleep.com/services
  • Nik_C
    Replied on March 26, 2019 at 4:30 PM

    I checked your website, and I was able to replicate this problem.

    But I wasn't able to replicate on form directly so the issue could be related to the embedding method.

    Could you please try re-embedding your form by using this iFrame code:

     <iframe id="JotFormIFrame-90626773489169" onDISABLEDload="window.parent.scrollTo(0,0)" allowtransparency="true" allowfullscreen="true" allow="geolocation; microphone; camera" src="https://form.jotform.com/90626773489169" frameborder="0" style="width: 1px; min-width: 100%; height:539px; border:none;" scrolling="no" > </iframe>

    Please try and let us know how it works.

    Thank you!

  • dssledge1
    Replied on March 26, 2019 at 4:44 PM

    Now it does not allow you to scroll the agreement 

  • Mike
    Replied on March 26, 2019 at 6:26 PM

    Here is an iframe code with an increased height and allowed scrolling:

    <iframe id="JotFormIFrame-90626773489169" onDISABLEDload="window.parent.scrollTo(0,0)" allowtransparency="true" allowfullscreen="true" allow="geolocation; microphone; camera" src="https://form.jotform.com/90626773489169" frameborder="0" style="width: 1px; min-width: 100%; min-height:1600px; border:none;" scrolling="yes" > </iframe>

    Please give it a try and let us know if you need any further assistance.