Font colour not displaying on site.

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    bbigmusic
    Asked on February 10, 2013 at 02:48 PM

    One of my order forms is displaying black font on my web site however my settings and preferences are for white font. I have checked everything but even the preview on jotform.com shows black font. 

    Is there a bug or am I missing something?

    Thanks

    Steve

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    EduardoMendez
    Answered on February 10, 2013 at 04:03 PM

    Hi there, 

    I checked your form and the settings were not set to white.

    You can change the settings by following this guide:

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    bbigmusic
    Answered on February 10, 2013 at 05:07 PM

    Well I am not understanding something then. I did check my settings and I did select #FFFFFF as the font colour, saved it etc but when I click preview I still get black fonts!

     

     

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    bbigmusic
    Answered on February 10, 2013 at 05:21 PM

    https://www.box.com/s/j8s8vdh7xoicy432lrtd

    https://www.box.com/s/zrwyhcsqr0ui373ahgws

    https://www.box.com/s/pje90joj1ojeatwbg462

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    jonathan
    Answered on February 10, 2013 at 05:43 PM

    Hi Steve,

    I was also able to reproduce this issue on my end. I already tried clearing your account cache, but seems to be not helping.

    May I suggest then if OK with you to clone the form http://form.jotform.us/form/20687992782168 (use this guide -Form-Cloning)

    Then test the cloned version if it will render correctly.

    We know that using the cloned version will take your submissions to another form (clone) after you update the embedded form. But this is only a proposal if its OK with you to have a new set of submissions. You can alwasy go back to the previous form's submissions as your back up copy.

    Hope this help. Please keep us posted on the results.

    Thanks.

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    bbigmusic
    Answered on February 13, 2013 at 03:31 PM

    Thanks for that Jonathan

    Cloning the form seemed to fix whatever the issue was and I get orders so it works.

    Cheers

    Steve

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    jeanettebmz
    Answered on February 13, 2013 at 04:29 PM

    Very glad to know the issue has been resolved

    Do not hesitate to contact us anytime in the future