Client emails are being sent to me.

  • CCCNZ
    Asked on March 26, 2019 at 6:17 PM

    I have recently created a website for a client and created a JOT FORM to feature on the CONTACT page. My client is EDGEWORX Scaffolding.

    The reason I needed JOT FORM was to enable a prospective Edgeworx client to UPLOAD A FILE from which Edgeworx could provide a QUOTE.

    Everything is fine except that I/MARK am getting the emails that are meant to go to Edgeworx. The Edgeworx email address (waikato@edgeworx.co.nz) has been typed into the RECIPIENT EMAIL section (see attached Screenshot), so I'm not why emails meant for them are going to the email address in MY ACCOUNT (buyologymarketing@gmail.com) 

    Any ideas?

     

    MARK

    Jotform Thread 1772916 Screenshot
  • Jed_C
    Replied on March 26, 2019 at 9:10 PM

    The email you are receiving is the autoresponse not the notification email.

    1553648742autoresponse Screenshot 10

    1553648834The Easiest Online Form Builde Screenshot 21

    I can confirm that the email notification setup is correct. If you submit the form now, Edgeworx should receive a notification now. Please test it and let us know how it goes.