Form does not submit sometimes

  • chunky2
    Asked on March 26, 2019 at 7:56 PM

    What does this mean (Form engine failed - #8j1h17f1)

    I am wondering what the numbers stand for. I have had a few customers forms not come in so I have been testing it. One time a capta came up but I don't have one on this form.

    I asked befor and was told the form was working. I am not surewhat it is. I also reset the submit button. 

    It seems if you wait a few minutes and then hit submit it may not go through. I ay have to make a new form?


    Patrick

  • roneet
    Replied on March 26, 2019 at 10:46 PM

    Are you still experiencing the issue?

    On testing the Form, I was not able to replicate it.

    Can you try to clear your forms cache if you experience the issue again?

    Here's a guide on how to do it:

    https://www.jotform.com/help/229-How-to-Clear-your-Form-Cache

    If that doesn't work for you, then try to re-save your form.

    Relate Guide:

    https://www.jotform.com/help/206-How-to-Save-a-Form

    Let us know if you have further questions.

    Thanks.

  • roneet
    Replied on March 26, 2019 at 10:47 PM

    Are you still experiencing the issue?

    On testing the Form, I was not able to replicate it.

    Can you try to clear your forms cache if you experience the issue again?

    Here's a guide on how to do it:

    https://www.jotform.com/help/229-How-to-Clear-your-Form-Cache

    If that doesn't work for you, then try to re-save your form.

    Relate Guide:

    https://www.jotform.com/help/206-How-to-Save-a-Form

    Let us know if you have further questions.

    Thanks.

  • roneet
    Replied on March 26, 2019 at 10:54 PM

    Are you still experiencing the issue?

    On testing the Form, I was not able to replicate it.

    Can you try to clear your forms cache if you experience the issue again?

    Here's a guide on how to do it:

    https://www.jotform.com/help/229-How-to-Clear-your-Form-Cache

    If that doesn't work for you, then try to re-save your form.

    Relate Guide:

    https://www.jotform.com/help/206-How-to-Save-a-Form

    Let us know if you have further questions.

    Thanks.

  • chunky2
    Replied on March 26, 2019 at 11:43 PM
    I think I found the problem . There was a hidden incisible capta field in a he form. The deleted it so I think it was causing some of the forms to not come through.
    Thank you
    Sent from my iPhone
    ...