What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    An active saved form on my account is in need of debugging

    Asked by everydayjason on February 10, 2013 at 04:09 PM

    The form is not working on my website and the preview in the jotform site indicates an error. This form is saved on my account and obviously has not been deleted. See screen shot below


    Page URL:

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    JotForm Support

    Answered by jonathan on February 10, 2013 at 08:32 PM

    Hi Everyday Jason,

    I was able to see this issue on my end. The cause is of this is due to replication issue on JotForm end.

    There is a ticket already submitted to our next level support. I will include your case on that ticket found here

    For the meantime, can you please try cloning your form (guide: -Form-Cloning) and then try using the clone version instead. Check if it will work this time.

    You will be updated as soon as possible.