Customers unable to respond to my e-mail?

  • woodlundhomes
    Asked on March 27, 2019 at 9:35 AM

    Customers unable to reply to my outgoing e-mails?

  • David JotForm Support Manager
    Replied on March 27, 2019 at 11:39 AM

    This appears to be the last form you have edited: https://www.jotform.com/form/81415633190 

    Is that the form where your customers are unable to reply to the autoresponder? That is because the "Reply-to Email" field is empty:

    1553701040reply toEmail Screenshot 10

    Please set your email address there, so they will be able to reply. Let us know if you need more help, we will be glad to assist you.