-
luduongAsked on March 27, 2019 at 9:54 AM
Hello,
I canceled my JotForm a few weeks ago but was charged today. Please help me resolve this.
-
Richie JotForm SupportReplied on March 27, 2019 at 12:21 PM
I have checked your account subscription and you're subscribed to Bronze monthly. To cancel your subscription, you must login to your PayPal account.
Subscription ID:I-3WA8V6DSGJT2
Kindly follow this guide:How-Can-I-Cancel-My-PayPal-Subscription
Once you have canceled your subscription in PayPal, kindly contact us at this thread so that we can process the refund.
-
luduongReplied on March 27, 2019 at 1:47 PM
Hi, Richie:
Thank you so much. I canceled the automatic payment in PayPal. Appreciate your help with the refund. Thank you!
-
Richie JotForm SupportReplied on March 27, 2019 at 2:54 PM
I have processed your subscription cancellation and refund. Please give us 5-7 days for the refund to reflect your account.
If you have further questions, let us know.