canceled my Jotform a few weeks ago but was charged today

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    luduong
    Asked on March 27, 2019 at 09:54 AM

    Hello,


    I canceled my Jotform a few weeks ago but was charged today. Please help me resolve this. 

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    Richie_P
    Answered on March 27, 2019 at 12:21 PM

    I have checked your account subscription and you're subscribed to Bronze monthly. To cancel your subscription, you must login to your PayPal account.

    Subscription ID:I-3WA8V6DSGJT2

    Kindly follow this guide:How-Can-I-Cancel-My-PayPal-Subscription

    Once you have canceled your subscription in PayPal, kindly contact us at this thread so that we can process the refund.


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    luduong
    Answered on March 27, 2019 at 01:47 PM

    Hi, Richie:

    Thank you so much. I canceled the automatic payment in PayPal. Appreciate your help with the refund. Thank you!

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    Richie_P
    Answered on March 27, 2019 at 02:54 PM

    I have processed your subscription cancellation and refund. Please give us 5-7 days for the refund to reflect your account.

    If you have further questions, let us know.