PDF Editor: page freezes on load.

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    Asked on March 27, 2019 at 04:09 PM

    Hello. I recently created an online form that I want to convert to a PDF form so that our online users can fill it out even without access to the internet. Every time I go to PDF editor with my form, the site freezes and I am unable to continue. Please assist. Thank you!


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    Answered on March 27, 2019 at 07:07 PM

    We apologize for the inconvenience.

    I was able to replicate it in your account. I have now escalated this to our L2 team for further investigation. You'll be notified here once an update is available.

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    Answered on April 02, 2019 at 09:57 AM

    Hi Support,

    Is there any update to resolving this issue? Thanks in advance!

    - Matt

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    Answered on April 02, 2019 at 12:22 PM

    I'm sorry, but the issue is still being worked on.

    We'll inform you as soon as the issue is resolved via this thread.

    Thank you!

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    Answered on April 24, 2019 at 10:21 AM

    We're sorry for the inconveniences and late response. It should be solved now.

    If you have further issues please let us know.