Required Fields on Trinity Towers Form

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    thecrusher24
    Asked on March 28, 2019 at 12:33 PM

    Do you have any other ideas on what could be wrong with this?  I submitted this a few days ago and you replied that you tested it but did not see any issues.  When I test it, it works fine for me as well.  However, I have had 2 instances of different customers who filled out the form and choose "Yes" for "Data Destruction?" and it does not provide the additional required fields that I have programmed in.  You can see below a submission that a user sent me.  They choose "yes" for "Data Destruction?" but it did  not open up any additional fields.

    Data Destruction?
    Yes
    PC's
    0
    Laptops
    2
    Servers
    0
    Lcd's
    0
    Printers
    0
    Network Equipment
    0
    Phones
    3
    Other
    1 - Samsung phone charger
  • Profile Image
    Kevin_G
    Answered on March 28, 2019 at 03:12 PM

    I can see you asked this on the following thread: https://www.jotform.com/answers/1773643 

    Please kindly note that it's recommended to follow up the issue on the originally opened thread, this way we can track what was suggested to do and did not work, this way we can also have the information previously asked about the issue. 

    Now, I can see my colleague asked if the form is embedded on a web site, may you please answer this question? 

    Also, please provide us the details about the submissions with required fields empty, we will further inspect this on our end, if possible, you may also ask the submitter for the browser and device details, it would be good to know if they filled in the fields and they were still empty on the submission or if they left them empty and only submitted the form. 

    Please kindly avoid posting your reply on another thread or opening a new one, you may open this link https://www.jotform.com/answers/1775040 and post your reply here. 

    We will wait for your response.