Barcode Scanner Widget: not working on an iPad

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    Asked on March 28, 2019 at 03:42 PM

    How does your Barcode Scanner Widget work? Nothing is happening when I click on it on my published form in an iPad.


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    Answered on March 28, 2019 at 05:56 PM

    Hi cd_support!

    I was able to replicate this issue on my end as well. I will escalate this issue to our developers so that we can get this working again!

    Thank you so much for letting us know. You will be updated in this thread when the issue is resolved.

    Have a wonderful day!

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    Answered on April 01, 2019 at 10:23 AM

    The Barcode Scanner works in Safari but not with other browsers like Chrome, Edge and Brave in an iPad. 

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    Answered on April 01, 2019 at 12:03 PM

    Thank you for the additional information. Since the issue has already been forwarded to our backend team, we'll let you know as soon as we have any news in this regard.


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    Answered on April 02, 2019 at 04:02 AM

    Unfortunately Apple doesn't let to use custom web engine on their platform due to security origins. Anyway the widget works in Safari on iOS, but please make sure to use the latest iOS version. I tested the widget on iPhone 6 (version 12.1.4) and it works without any issue. The widget now works only on Safari browsers on iOS. I hope Apple will reconsider its requirements.