Can I please reactivate our account and update payment details

  • Madison Cooper
    Asked on August 8, 2024 at 5:33 PM

    The CC charge was disputed but wasn't supposed to be so can we please reactivate the account.

  • Mafe_M JotForm Support
    Replied on August 8, 2024 at 5:39 PM

    Hi Madison,

    Thank you for reaching out to Jotform Support. Allow me to coordinate this with our Billing team. I will get back to you once we have an update.

    Thanks for your patience.


  • Sweta JotForm Support
    Replied on August 9, 2024 at 3:19 AM

    Hi Madison,

    We are unable to activate your account when there is an open dispute. As you know, you have opened a dispute. Unfortunately, the only way to activate your account is by withdrawing or canceling the bank dispute. Otherwise, we will need to wait for the dispute investigation to finish, which could take weeks/months.

    You will need to contact the bank to withdraw the dispute. Any proof of communication that clearly states that you're withdrawing the dispute will suffice.

    We kindly await your response to resolve your request.