We have followed these instructions, but we are not receiving notificat

  • SMDC
    Asked on March 29, 2019 at 3:06 AM

    We have followed these instructions, but we are not receiving notification of submissions at the email address we listed in Recipient Emails box. Email address is correct. How can we correct this issue? Thanks. Lisa Harris

  • Nik_C
    Replied on March 29, 2019 at 5:36 AM

    We're sorry for the inconvenience.

    I checked your form and notification created:

    15538517782019 03 29 10 26 37 Screenshot 10

    I checked the email address in logs and emails are marked as sent:

    15538520052019 03 29 10 27 01 Screenshot 21

    Could you please check if the emails didn't end in the Junk/Spam folder by any chance?

    We'll wait for your response.

    Thank you!