I can't login

  • Profile Image
    Vladimir 
    Asked on March 29, 2019 at 09:11 AM

    Hi, 


    as from today morning i can't login into my account. could you please check this issue?

  • Profile Image
    BitiaP
    Answered on March 29, 2019 at 10:30 AM

    This form http://www.jotformeu.com/form/90862164629363 was found on your account as suspicious of phishing activity because you're collecting passport numbers and upload, banking information and credit card information.

    15538694252019-03-29_0817.png

    Online Form Builders, including Jotform, are sometimes being used for identity theft and we go to great lengths to prevent this. That is why collecting these types of data is considered as phishing activity, as stated in our Terms of Use.


    You may collect passport numbers if your purpose is not to collect these data from the general public, but from your own customers, you just need to comply with two things:

    1. Add the Terms & Conditions Widget (or the Short Scrollable Terms Widget) for your users to read and agree.

    2. Add a Signature Widget so your users can sign and agree to provide such sensitive information.

    However, we do not allow uploads of any sensitive personal information like passports, social security cards, driver's licenses, credit/debit cards and statements, bank statements, voided cheques/checks, birth/marriage certificates, visas and photo IDs.


    15538694542019-03-29_0818.png

    Gathering these types of data violates our Terms of Use.

    If it's important for you to process payments through bank transactions, consider the following recommendation. Jotform has implemented a way to help you process payments directly from your customers' bank account without infringing any law or putting our company in jeopardy.

    This payment processor is called eCheck.Net and you can learn more about this by following this guide on How to Integrate eCheck Net with your Form.

    Or, if your purpose is not to collect these data from the general public, but from your own customers, then you need to comply with two things.

    1. Add the Terms & Conditions Widget (or the Short Scrollable Terms Widget) for your users to read and agree.

    2. Add a Signature Widget so your users can sign and agree to provide such sensitive information.


    15538695362019-03-29_0819.png



    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms.
    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available in our platform in order to integrate in your forms. You still won't be able to collect credit card details directly though.
    If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.



    We’ve removed the offending fields on your form and lifted the suspension on your account. Please refrain from making new forms that is against our terms to avoid this kind of inconvenience.