Uploading PDF Form gives an error saying PDF is not editable

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    Johnston_Merritt
    Asked on March 29, 2019 at 06:12 PM
    I am having the same issue. It tells me the PDF I am trying to upload is not an editable PDF, but the PDF is an editable file I created in Acrobat: https://www.dropbox.com/s/p44d8l9ltaguyme/2020BWAEvangelismAward_NominationForm.pdf?dl=0 
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    Mike_G
    Answered on March 29, 2019 at 06:47 PM

    Again, we would like to apologize for any inconvenience the issue is causing you. We appreciate you providing us with the share link where we can download the PDF Form that you are trying to import to your account. I tried importing the PDF Form you shared and I was able to reproduce the issue that you have described.

    However, I just noticed that you have opened a separate thread about the issue you are having. One of my colleagues already replied to that thread and that he has escalated the issue to our developers. I suggest, to avoid any further confusion, please refer to that thread instead if you have any follow-up questions.

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    Johnston_Merritt
    Answered on March 29, 2019 at 07:33 PM

    Is that the original thread? I did not open any new threads - just responded on another thread where this issue was raised. 

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    jherwin
    Answered on March 29, 2019 at 09:20 PM

    Yes, you respond to other threads that's why my colleague split the thread so we can help you better and avoid confusion. We also can't handle two separate issues within one thread.

    Anyways, here is your first post: https://www.jotform.com/answers/1776685
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    Your issue has been forwarded to our backend team for further checking so we'll have to wait for their update regarding this problem.

    Thank you for your patience.