Unable to download fillable PDF form.

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    Georgeff
    Asked on March 29, 2019 at 07:37 PM

    My thinking is that this would be a blank form, but it is filled in with info in all fields.

     

    Screenshot
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    Jed_C
    Answered on March 29, 2019 at 09:42 PM

    I cloned your form and was redirected to my PDF editor page to download the fillable PDF. You should be able to download the fillable version of your form like in my clone form in this link http://shots.jotform.com/jed/pdf/thread%201776803.pdf.

    It seems that you have encryption enabled.

    1553910021PDF Editor - Google Chrome 201

    Disabling the encryption option should show the download button.

    1553910046PDF Editor - Google Chrome 201

    To disable the encryption, you need to go to your Settings>Form Settings>SHOW MORE OPTIONS

    52862_1.png

    Then scroll down until you find Encrypt Form Data and toggle it to NO.


    Please let us know if we can be of further assistance.

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    Georgeff
    Answered on March 30, 2019 at 04:39 PM

    Thanks for the help, Jed. I get it. Thanks for the clear explanation.

    Two other questions:

    1) If I keep the encryption on, can the form populate the fields in Clinchpad that I set up?

    2

    ) Why are some of the boxes larger than others (see below)?

    1553978180box sizes.jpg


  • Profile Image
    Victoria_K
    Answered on March 30, 2019 at 06:38 PM

    Hello,

    As far as I understand, Clinchpad is a third party platform. When encryption is enabled, form encrypts the data before the submission, so the data forwarded to Clinchpad will be encrypted as well. 

    We will check your PDF form and answer your next question at separate thread: https://www.jotform.com/answers/1777153 

    Thank you.

  • Profile Image
    Georgeff
    Answered on March 30, 2019 at 06:53 PM

    Thanks, Victoria. Would I be able to use the encryption key to unscramble the data inside Clichpad? Or do I have to shut off encryption to get the data into a third party CRM?  Thanks.

  • Profile Image
    Victoria_K
    Answered on March 30, 2019 at 07:04 PM

    I think it would be better to turn off encryption if you need to integrate form with third party applications. Responses can be encrypted only within our system with a key. 

    Some other features are not supported for encrypted forms, please review full guide here: Encrypted-Forms-and-How-to-Use-Them

  • Profile Image
    Georgeff
    Answered on March 30, 2019 at 07:08 PM

    Awesome, thanks, Victoria!

  • Profile Image
    Georgeff
    Answered on March 30, 2019 at 07:19 PM

    Where can I locate that "Flush Encryption Keys" button shown above in blue?

  • Profile Image
    Jed_C
    Answered on March 30, 2019 at 08:37 PM

    By clicking the download button in my sample screenshot, you will be redirected to PDF editor page where you can download the or see "Flush Encryption Keys"

    1553992430The Easiest Online Form Builde

    However, that will only appear if you have the encryption option enabled. If not, you will only see the download button.

    Let us know if you have any questions or if you need further assistance. 

  • Profile Image
    Georgeff
    Answered on March 30, 2019 at 08:43 PM

    I see. Thanks, Jed. And do you know why these boxes are different sizes? It kind of looks like I am expecting the client to give more information in the bigger boxes.1553992912Box Size Difference.jpg

  • Profile Image
    Jed_C
    Answered on March 30, 2019 at 09:51 PM

    We have created a separate thread for that question and we'll respond to you in this thread here https://www.jotform.com/answers/1777153.

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    Georgeff
    Answered on March 30, 2019 at 10:43 PM
    Ok thank you.
    ...