Time Stamp is 1 hour off delay

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    PHS64
    Asked on March 29, 2019 at 08:48 PM

    Even though my timezone is set at EST, it is recording 1 hour off.  Will this change on the old date that Daylight Savings Time ended?

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    jherwin
    Answered on March 29, 2019 at 11:02 PM

    The time stamp for submissions is based on your account local time.  If it is off by an hour, adjust your timezone accordingly in your account settings page: https://www.jotform.com/myaccount/settings

    Submissions should come through immediately.  Emails should be triggered very shortly after the submission is received.  If you are still seeing any sort of delay, please let us know which form specifically and we will be happy to have a look.

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    PHS64
    Answered on March 30, 2019 at 08:20 AM

    Emails are coming thru immediately.  The problem is that we changed to Daylight Savings Time on March 11 and my timestamp is still on Eastern Standard time.  I do not see an option for DST (?).  For example, I had an email come thru at 5:44 PM on 3/29 yet my report shows 4:44 (16:43:48).  I checked my other entries and they are all that way .  Submission time and time on report are off by 1 hour.

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    roneet
    Answered on March 30, 2019 at 09:50 AM

    Please go through the Time Zones under America timezones. The DST timezone is usually (UTC/GMT-4) so under America, you would be able to select the state of your choice which has GMT-4 timezone.

    Please refer to this screenshot:

    1553953754form.gif

    Let us know if you have further questions.

    Thanks.

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    PHS64
    Answered on March 30, 2019 at 10:28 AM

    OK.  This was difficult to find.  However, New York (where I am) is listed as GMT-5.  My default is EST (I am assuming Eastern Standard) which I don't see listed.  Is there an option for EDT (Eastern Daylight)?

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    Victoria_K
    Answered on March 30, 2019 at 01:56 PM

    I do not see an option named exactly as EDT, but it should be GMT-4, right? I can suggest to pick any option with GMT-4 value. 

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    PHS64
    Answered on March 30, 2019 at 02:28 PM

    That would be fine until we change the clocks again.  It would then be off by 1 hour again.  Does the system not account for Daylight Savings Time changes automatically?

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    Victoria_K
    Answered on March 30, 2019 at 04:28 PM

    Generally, our servers should recognize seasonal time change. I am sorry, but I am not sure when exactly servers are switched 1 hour forward, but I think this can happen after Europe is also switched. I would suggest to keep your current real timezone till Monday to check. If time zone will not be adjusted automatically on Monday, please let us know and we will keep checking.

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    PHS64
    Answered on April 02, 2019 at 07:43 PM
    It is still off by one hour. Email received at 3:26 PM when completed yet report shows 2:26 PM.

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    jherwin
    Answered on April 02, 2019 at 08:58 PM

    Could you let us know if we can send a test submission to the form to test it from our end?  Please provide us with the form URL of the form we can send a test submission.

    We'll wait for your response.

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    PHS64
    Answered on April 03, 2019 at 09:43 AM
    This is the most recent one I have been seeing it with. https://form.jotform.com/90463872498168


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    Victoria_K
    Answered on April 03, 2019 at 10:51 AM

    It looks like the time zone now works correctly. I have changed time zone for your account to New York and submission test shows time correctly. Please check if everything is ok now:

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    PHS64
    Answered on April 03, 2019 at 11:43 AM
    Your test came through as it should. Thanks!

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