Show/Hide Command not working

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    lashandbrowco
    Asked on March 31, 2019 at 07:18 AM

    Why isnt my show/hide command working?

    It doesnt matter how many times I try to get it to work, it wont!

    I have a question asking what service they are wanting done. Once they select the service I have selected to 'show multiple' to which I highlight the applicable sections. Thing is - it doesnt talk/apply to the form?

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    Victoria_K
    Answered on March 31, 2019 at 08:35 AM

    Can you please let us know which exactly condition is not working? 

    I have checked the one on screenshot and it seems to show the fields specified by condition:

    We will wait for your reply. 

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    lashandbrowco
    Answered on March 31, 2019 at 08:43 AM
    So when you preview the form, and select eyelash extensions, it still shows all the other treatments that I havent selected. If that makes sense?
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    Victoria_K
    Answered on March 31, 2019 at 09:02 AM

    Yes, other fields are shown as well. You would need to create more conditional statements to show fields for every other option selected. Conditions should be similar to the one you created, but for other fields/options:

    We will be glad to assist if you need more help, just let us know. 

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    lashandbrowco
    Answered on April 02, 2019 at 04:43 AM
    Thanks for getting back to me. I have done as suggested, however, once you select what treatment you want, the next page is just black?
    Jacinta Heyne I Owner & Therapist I Lash & Brow Co.
    2/11 John Street, Pakenham VIC 3810
    w www.lashandbrowco.com.au p 03 5943 0093
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    Victoria_K
    Answered on April 02, 2019 at 06:09 AM

    My apologies. It seems that I was mistaken, this method appears to no longer work for multi page forms. I have created conditions of 'hide page' type for every page, like this: 

    This method should work correctly, here is a test form for you. Feel free to clone it if needed: https://www.jotform.com/90912727077967 

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    lashandbrowco
    Answered on April 03, 2019 at 08:43 AM
    Ugh! This is really painful. It still wont work 🙁
    Jacinta Heyne I Owner & Therapist I Lash & Brow Co.
    2/11 John Street, Pakenham VIC 3810
    w www.lashandbrowco.com.au p 03 5943 0093
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    AndrewHag
    Answered on April 03, 2019 at 11:07 AM

    I would like to apologize for the inconvenience caused to you. I have cloned your form and set the conditions. Here is the link to the cloned form: https://form.jotform.com/90924477825973

    I have added an extra page break after the field where the user selects the treatment, just to make it easy to set the conditions.

    Feel free to clone the form and let us know still if you face any issues.

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    lashandbrowco
    Answered on April 03, 2019 at 07:43 PM
    IT still doesnt work :(
    Jacinta Heyne I Owner & Therapist I Lash & Brow Co.
    2/11 John Street, Pakenham VIC 3810
    w www.lashandbrowco.com.au p 03 5943 0093
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    Mike_G
    Answered on April 03, 2019 at 09:42 PM

    Apologies for any inconvenience if the conditions still don't work for your form. Perhaps you can try a different approach to meet your requirements. To my understanding, the page(s) that should show in your form is based on the answer in this field.

    1554341343t21_28_39.png

    I would suggest that you create the conditions in your form similar to what is shown in the screenshot below.

    1554342084t21_38_08.png

    I hope this helps. If you have other questions or concerns, please feel free to let us know.



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    lashandbrowco
    Answered on April 04, 2019 at 03:43 AM
    B I N G O !
    Thank you sooooooooo much!! it finally works!! YAYAYAYAYAYAYAY
    Jacinta Heyne I Owner & Therapist I Lash & Brow Co.
    2/11 John Street, Pakenham VIC 3810
    w www.lashandbrowco.com.au p 03 5943 0093
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