Show/Hide Command not working

  • lashandbrowco
    Asked on March 31, 2019 at 7:18 AM

    Why isnt my show/hide command working?

    It doesnt matter how many times I try to get it to work, it wont!

    I have a question asking what service they are wanting done. Once they select the service I have selected to 'show multiple' to which I highlight the applicable sections. Thing is - it doesnt talk/apply to the form?

  • Victoria_K
    Replied on March 31, 2019 at 8:35 AM

    Can you please let us know which exactly condition is not working? 

    I have checked the one on screenshot and it seems to show the fields specified by condition:

    Show/Hide Command not working Image 1 Screenshot 20

    We will wait for your reply. 

  • lashandbrowco
    Replied on March 31, 2019 at 8:43 AM
    So when you preview the form, and select eyelash extensions, it still shows all the other treatments that I havent selected. If that makes sense?
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  • Victoria_K
    Replied on March 31, 2019 at 9:02 AM

    Yes, other fields are shown as well. You would need to create more conditional statements to show fields for every other option selected. Conditions should be similar to the one you created, but for other fields/options:

    Show/Hide Command not working Image 1 Screenshot 20

    We will be glad to assist if you need more help, just let us know. 

  • lashandbrowco
    Replied on April 2, 2019 at 4:43 AM
    Thanks for getting back to me. I have done as suggested, however, once you select what treatment you want, the next page is just black?
    Jacinta Heyne I Owner & Therapist I Lash & Brow Co.
    2/11 John Street, Pakenham VIC 3810
    w www.lashandbrowco.com.au p 03 5943 0093
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  • Victoria_K
    Replied on April 2, 2019 at 6:09 AM

    My apologies. It seems that I was mistaken, this method appears to no longer work for multi page forms. I have created conditions of 'hide page' type for every page, like this: 

    Show/Hide Command not working Image 1 Screenshot 20

    This method should work correctly, here is a test form for you. Feel free to clone it if needed: https://www.jotform.com/90912727077967 

  • lashandbrowco
    Replied on April 3, 2019 at 8:43 AM
    Ugh! This is really painful. It still wont work 🙁
    Jacinta Heyne I Owner & Therapist I Lash & Brow Co.
    2/11 John Street, Pakenham VIC 3810
    w www.lashandbrowco.com.au p 03 5943 0093
    ________________________________
    ...
  • AndrewHag
    Replied on April 3, 2019 at 11:07 AM

    I would like to apologize for the inconvenience caused to you. I have cloned your form and set the conditions. Here is the link to the cloned form: https://form.jotform.com/90924477825973

    I have added an extra page break after the field where the user selects the treatment, just to make it easy to set the conditions.

    Feel free to clone the form and let us know still if you face any issues.

  • lashandbrowco
    Replied on April 3, 2019 at 7:43 PM
    IT still doesnt work :(
    Jacinta Heyne I Owner & Therapist I Lash & Brow Co.
    2/11 John Street, Pakenham VIC 3810
    w www.lashandbrowco.com.au p 03 5943 0093
    ________________________________
    ...
  • Mike_G JotForm Support
    Replied on April 3, 2019 at 9:42 PM

    Apologies for any inconvenience if the conditions still don't work for your form. Perhaps you can try a different approach to meet your requirements. To my understanding, the page(s) that should show in your form is based on the answer in this field.

    1554341343t21 28 39 Screenshot 10

    I would suggest that you create the conditions in your form similar to what is shown in the screenshot below.

    1554342084t21 38 08 Screenshot 21

    I hope this helps. If you have other questions or concerns, please feel free to let us know.



  • lashandbrowco
    Replied on April 4, 2019 at 3:43 AM
    B I N G O !
    Thank you sooooooooo much!! it finally works!! YAYAYAYAYAYAYAY
    Jacinta Heyne I Owner & Therapist I Lash & Brow Co.
    2/11 John Street, Pakenham VIC 3810
    w www.lashandbrowco.com.au p 03 5943 0093
    ________________________________
    ...