How to receive my email when my clients fill out the form?

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    travelersflyoverseas
    Asked on March 31, 2019 at 02:43 PM

    I trying to figure out to receive my email when my clients fill out the form it not to my email

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    Victoria_K
    Answered on March 31, 2019 at 03:31 PM

    In order to receive email notifications, you need to create a Notification email template for the form. Here is how: Setting-up-Email-Notifications

    Are you experiencing any issue with email notifications? 

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    travelersflyoverseas
    Answered on March 31, 2019 at 07:43 PM
    Yes I am
    ...
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    ashwin_d
    Answered on April 01, 2019 at 03:26 AM

    I am sorry for the trouble caused to you. I did check our email logs and found that the submission emails are being sent successfully. Please check the email logs below:

    [2019-03-31 14:48:48] Submission #4298673286491923438 Form #90743975267167 SENT to travelersflyoverseas@yahoo.com from travelersflyoverseas@yahoo.com, via SENDMAIL 

    [2019-03-31 14:38:19] Submission #4298666986494365050 Form #90743975267167 SENT to travelersflyoverseas@yahoo.com from travelersflyoverseas@yahoo.com, via SENDMAIL 

    I would suggest you to please check your SPAM folder and see if the emails ended up there. Since you are using custom sender email to send submission emails, I am not sure what is causing this issue. I would also suggest you to please change sender email of your email alert to noreply@jotform.com and see if that solves your problem. 

    Do get back to us if the issue persists.

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    travelersflyoverseas
    Answered on April 01, 2019 at 12:43 PM
    Please help I receiving no forms to my emails I don't understand
    ...
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    Nick_So
    Answered on April 01, 2019 at 01:56 PM

    As suggested by my colleague, have you checked the SPAM folder? Are there any email notifications landed there? I have checked the email logs and I can see that the notifications are sent successfully to your email address.

    Let me know if you have any questions.