What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why can't I view the submissions or youtube links

    Asked by stacihausch on February 11, 2013 at 10:40 AM

    I have students that have submitted screen shots and you tube videos.  I can see on my jotform that they were fully downloaded, however, when I view it the only thing I see is a white screen.

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    Answered by pinoytech on February 11, 2013 at 10:41 AM


    Sorry for the inconvenience that may have caused. Can you please share to us the URL of your Form for further assistance?

    Thank you!

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    Answered by stacihausch on February 11, 2013 at 02:00 PM



    It will not let me view the screen shots

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    Answered by KadeJM on February 11, 2013 at 02:30 PM

    From what I can see it looks like the making your submissions public report got removed -


    Is this the submissions report method you were using? I can't seem to log in even though it tells me to and when I did I noticed it was not there. Can you please add it again then test it to see if it works? If not then can you please share with a screenshot of what you see on your end?