Request a full refund and cancel my account

  • Billlybill
    Asked on April 1, 2019 at 6:00 AM

    I didn't use this program for a long time.At 21:02 26 March,2019. I checked my banking account.So,it have withdrawal to pay -617.65 bath(19$ per month,Bronze Package) for Jotform INC. If or not possible,I want to request a full refund. Finally,If you can't refund,Please cancel my account immediately or please sent e-mail back to signify me for the result.

  • Ashwin JotForm Support
    Replied on April 1, 2019 at 10:09 AM

    I did check your account and it seems refund for your latest subscription is already processed. Please allow 3-7 days for the amount to reflect in your account.

    Please note that your account is downgraded to free plan.

  • Billlybill
    Replied on April 2, 2019 at 5:43 AM
    Thank you very much.
    ...