You've taken another payment even though we already cancelled our subscription

  • Profile Image
    aitexhibition
    Asked on April 01, 2019 at 06:26 AM

    You've taken another payment even though we already cancelled our subscription.

    This is surely illegal. I already contacted you about this last month when after I downgraded my subscription you went and took out another payment. 

  • Profile Image
    Tony
    Answered on April 01, 2019 at 10:25 AM

    I noticed that you have stated this matter in your previous thread which is:

    https://www.jotform.com/answers/1748508-I-downgraded-my-account-but-was-still-charged-

    My colleague has already answered your question. You can keep track of the refund process from the thread above.

    Feel free to contact us if we can assist you with anything else.