You've taken another payment even though we already cancelled our subscription

  • aitexhibition
    Asked on April 1, 2019 at 6:26 AM

    You've taken another payment even though we already cancelled our subscription.

    This is surely illegal. I already contacted you about this last month when after I downgraded my subscription you went and took out another payment. 

  • Tony Jotform Support
    Replied on April 1, 2019 at 10:25 AM

    I noticed that you have stated this matter in your previous thread which is:

    https://www.jotform.com/answers/1748508-I-downgraded-my-account-but-was-still-charged-

    My colleague has already answered your question. You can keep track of the refund process from the thread above.

    Feel free to contact us if we can assist you with anything else.