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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Database is failing to download

    Asked by nhvef on February 11, 2013 at 11:48 AM

    Our database for the our form named "JOIN NOW" is failing to download as an excel file.  When you click on download as an excel file nothing happens.  Can you please help us to get our data downloaded.



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    Answered by KadeJM on February 11, 2013 at 12:43 PM

    I took a look at your form submissions and realized that you have a lot of submissions. The best way to do this is to try to play around with the download timeframe by using a partial download of the data. The problem is occurring because there are so many submissions on this form that it is causing a lag or timeout to occur when it is trying to generate the file.