What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can't login using IE 8

    Asked by volunteeruwgc on February 11, 2013 at 11:49 AM

    I'm using Internet Explorer 8 on Windows XP Professional and when I try to login, I type my username and password, and click Sign-In but nothing happens. I have a Premium account I'm trying to access on my work computer, so I don't have very much flexibility on the OS, browser, or security settings I use.

    Page URL:

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    Answered by KadeJM on February 11, 2013 at 12:57 PM

    Hello and I'm very sorry that this has given you trouble. I have checked your account but I didn't see anything preventing you from coming to our website. So to help you to correct this problem I would like you to try a couple of things to see if this helps. 

    (1) First please clear your browser cache 

    (2) Next try going to www.jotform.com and then clicking on the Login Option which is Second to the Left of SignUp at top right [see picture below]


    (3) If that doesn't work then alternatively go back to the main page and try the Login that is seen at the bottom of our website.


    I hope this helps but if you are still having problems please let us know immediately.

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    JotForm Support

    Answered by ardy0689 on February 11, 2013 at 01:16 PM

    Hi, I tried to duplicate your problem using Internet Explorer 8 on Windows XP Professional and instantly logged in with no problems. Javascript could be disabled by the administrator especially if it is on a corporate or an office environment.

    To enable Javascript follow this steps:

    Go to START > RUN. On the command prompt please type regsvr32 jscript.dll and press enter. Make sure that before you do this, IE8 should be closed. After you have done the procedure you can open the IE8 and try again.