my account is not working

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    Richard Holder 
    Asked on April 01, 2019 at 10:08 AM
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    Answered on April 01, 2019 at 12:04 PM

    This form was found on your account as suspicious of phishing activity and flagged as copyright logo scam and collecting user credentials.


    We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our TermsFree accounts with non-corporate emails showing suspicious forms must be suspended immediately.

    In line with this, we would like to request these information from you:

    1. The URL where your forms are used.

    2. Your website or proof of affiliation to a legitimate institution.

    3. Share with us a document that will prove that you're authorized to use the said logos.

    We also need you to change your registered email to a corporate one to avoid being flagged again by our phishing detector that can lead to another account suspension.

    Send these proofs to with Thread #1778026 as your subject. We will let you know about the status of your account after a thorough review of your proofs.

    Or, we can just remove the logos and lift the suspension on your account.

    In regards to the collection of user credentials:

    Gathering this type of data violates our Terms of Use.

    Asking for an access code to conditionally show/hide fields within your form is okay. However, you should refrain from using "password" as your label to avoid being flagged by our phishing detector. Kindly change it to something similar like an "access code". Other than that, no other kinds of passwords or user credentials are allowed to be collected.

    We will only lift he suspension from your account if you allow us to delete the infringing field (collecting user credentials) and send us the proofs that you are authorized to use such logos.