unable to log into my account

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    Jodi Gavel 
    Asked on April 01, 2019 at 10:22 AM

    Last week I attempted changed my username to trioshealth and now I'm unable to log into my account.  I've reset my password with little results.  Is my account frozen?

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    Richie_P
    Answered on April 01, 2019 at 12:00 PM

    I have checked your account and you're in good status.

    Checked your mail logs and we have sent the password reset link to your email address, kindly check it out.

    Your new username should be triosheatlh, you may also use your email address to login to your account.

    Let us know if the issue still remains.

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    Jodi Gavel 
    Answered on April 01, 2019 at 12:43 PM
    I’m still unable to log in using username.
    ...
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    Richie_P
    Answered on April 01, 2019 at 01:45 PM

    Can you please try logging in using your email address jo**av@gmail.com.?

    May we know if there is an error message when you try to login to your account?

    We will wait for your response.