Notification email is not sent to CRM

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    norlanchrysler
    Asked on April 01, 2019 at 12:02 PM

    Hi, For some reason my form is not emailing my CRM. It works when I send it to my work email and my CRM works when I send the same form from my work email. For some reason it appears that my form will not email my CRM, not sure why though, whatever email address should not matter.

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    Richie_P
    Answered on April 01, 2019 at 01:14 PM

    May we know what CRM you're trying to forward your notification email?

    I have checked your mail logs and the notification emails was sent.

    You may try using webhooks in forwarding your leads to your CRM.

    Guide:https://www.jotform.com/blog/send-instant-submission-notifications-with-webhooks/


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    norlanchrysler
    Answered on April 01, 2019 at 01:39 PM

    Ok. Our CRM is "VIN Solutions".

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    Richie_P
    Answered on April 01, 2019 at 02:02 PM

    We are not integrated to such CRM.

    I would suggest trying to use webhooks to pass the information into your CRM.

    Guide:https://www.jotform.com/blog/send-instant-submission-notifications-with-webhooks/

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    norlanchrysler
    Answered on April 01, 2019 at 02:10 PM

    Ok, thanks.

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    norlanchrysler
    Answered on April 01, 2019 at 02:27 PM

    I added an email account from our email server to the form for sending the email to our CRM. That appears to have worked as far as it getting to the CRM now but for some reason it is not seeing it as an ADF/XML type email. (even though it does when I send it from my work account on the same server) Am I able to send an ADF/XML type email from your system?

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    Richie_P
    Answered on April 01, 2019 at 02:50 PM

    Unfortunately,the notification email format is HTML. You may try creating an RSS  Listing Report which is on XML format.

    Please check this guide: How-to-Create-an-RSS-Listing-Report


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    norlanchrysler
    Answered on April 01, 2019 at 06:39 PM

    Ok, I will just use a webhook with Zapier than Thanks.