Users are not able to submit a response.

  • Profile Image
    rhsdoright
    Asked on April 01, 2019 at 12:27 PM

    We have people saying they can not complete the form on the link. I don't see anything wrong. Can you help?

    I went in to update my question to include the link and it will not save.  Is this a Jotform problem that could be the same reason the people cannot complete the form?

    I don't have a screenshot because I am not trying to fill out an application.

    Please help.

    https://form.jotform.com/90656027056154

     

    Thanks,
    Beverly Graves

    Cell # 601-209-1903

  • Profile Image
    Nick_So
    Answered on April 01, 2019 at 01:10 PM

    Can you please let us know where exactly the users are getting the issue so that we can investigate accordingly? I have cloned your form and tried to submit a response. It went fine.

    It would be great if you could let us know the exact issue like are the users not able to go to the next page or they are not able to submit the form? Do they receive any error message?

  • Profile Image
    rhsdoright
    Answered on April 01, 2019 at 01:58 PM

    They say they that the NEXT button does not work. 

  • Profile Image
    rhsdoright
    Answered on April 01, 2019 at 02:06 PM

    it doesn't give an error message it just will not continue 

  • Profile Image
    Nick_So
    Answered on April 01, 2019 at 02:46 PM

    I have checked your form and I can see that there is a condition that is causing this issue.

    If the answer to this question: "Are you ready to complete the application ..." is "Yes..", it will again come back to the same page as per the condition. Please find the screenshot below:

    1554144311Screenshot_1.jpg

    You can change the skip condition to Page 3 instead of page 2 and the issue will be resolved.

    Let me know if you need any further help from my end.


  • Profile Image
    rhsdoright
    Answered on April 01, 2019 at 03:43 PM
    How do we change the condition and if they skip page 2 they will miss a lot of information 
    On Monday, April 1, 2019, 1:46:29 PM CDT, JotForm wrote:

    A new response has been received: Answered by Nick_So

    I have checked your form and I can see that thereis a condition that is causing this issue.
    If the answer to this question: "Are you ready to complete theapplication ..." is "Yes..", it will again come backto the same page as per the condition. Please find the screenshot below:
    You can change the skip condition to Page 3 instead of page 2 and the issuewill be resolved.
    Let me know if you need any further help from my end.
    View this thread on browser » Unsubscribe Thread 1554144387
    ...
  • Profile Image
    rhsdoright
    Answered on April 01, 2019 at 03:43 PM
    It's fixed. Thanks
    On Monday, April 1, 2019, 1:46:29 PM CDT, JotForm wrote:

    A new response has been received: Answered by Nick_So

    I have checked your form and I can see that thereis a condition that is causing this issue.
    If the answer to this question: "Are you ready to complete theapplication ..." is "Yes..", it will again come backto the same page as per the condition. Please find the screenshot below:
    You can change the skip condition to Page 3 instead of page 2 and the issuewill be resolved.
    Let me know if you need any further help from my end.
    View this thread on browser » Unsubscribe Thread 1554144387
    ...